HealTopStay respects the privacy of every guest, visitor, and caregiver who engages with our wellness retreat and recovery programs. Protecting personal information is a vital part of our operational and ethical approach. This Privacy Policy explains what data we collect, how it is used, processed, and how individuals may exercise their rights regarding personal information. HealTopStay follows the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and aligns with the General Data Protection Regulation (GDPR) of the European Union. Our goal is to maintain a transparent and responsible privacy framework that ensures respectful, lawful, and careful management of all data shared with our retreat.
Responsible entity for personal data management:
HealTopStay
5036 106 Ave NW, Edmonton, AB T6A 1J6, Canada
Phone: +17807058181
Email: info@healtopstay.com
Business Number (BN): 761249085
HealTopStay acts as the data controller, overseeing the proper
collection, organization, and lawful processing of all personal
information. Guests may contact us at any time to request access to,
correction of, or deletion of their data. Each inquiry is documented
and addressed with care and in accordance with relevant privacy
regulations.
HealTopStay collects only the information necessary to organize retreat stays, health-related coordination, and communication with guests or their representatives. This may include names, contact details, medical or dietary preferences (when voluntarily provided), and booking-related information. Technical details such as browser type, operating system, IP address, and visit duration may also be recorded to maintain website functionality and accessibility. All information is collected transparently and limited to what is relevant and necessary for service coordination and guest care.
Personal data is used exclusively for organizing retreat stays, managing reservations, communicating with guests, and ensuring a safe and comfortable experience. This includes administrative coordination, dietary or accessibility requests, program updates, and feedback collection. HealTopStay does not use personal data for advertising, profiling, or automated decisions. All activities related to data handling are documented, justified, and guided by principles of respect, clarity, and responsibility.
All collected data is stored securely in protected systems and physical archives, designed to prevent unauthorized access, loss, or alteration. Access is granted only to authorized team members involved in guest care, administrative coordination, or technical maintenance. Information is retained for as long as required to fulfill its original purpose, after which it is securely deleted or anonymized. Regular internal checks ensure continued compliance with Canadian and international privacy standards.
HealTopStay does not disclose personal information to third parties except when necessary for lawful or operational purposes, such as accommodation management, health and safety requirements, or technology support. External service providers who assist in communication, hosting, or logistics are contractually obligated to confidentiality and equivalent data protection principles. Information is never sold, shared, or transferred for unrelated use. All third-party relationships are reviewed and monitored for accountability and compliance.
HealTopStay applies comprehensive safeguards to maintain privacy and integrity. These include encrypted communications (HTTPS), secure databases, controlled access permissions, and ongoing technical updates. Staff members are trained in responsible data handling and confidentiality awareness. Security settings and internal procedures are reviewed periodically to ensure alignment with recognized data protection standards and lawful operational practices.
Under PIPEDA and GDPR, guests have the right to access, correct, or request deletion of their personal information. They may also ask to restrict or review data processing activities. All requests must be submitted in writing to HealTopStay using the contact details provided below. Each request is reviewed carefully and responded to within a reasonable period, consistent with applicable Canadian and international privacy laws.
The HealTopStay website uses only essential cookies required for core website performance, accessibility, and session consistency. These cookies do not collect personal identifiers or behavioral information. Users may disable cookies in their browser settings, though certain visual elements or navigation features may be affected as a result.
Upon visiting the HealTopStay website, users are informed about the use of essential cookies. Preferences may be managed or turned off via browser controls. HealTopStay does not use analytics, marketing, or tracking cookies. Our cookie policy focuses on ensuring a stable, responsive, and secure online environment while respecting privacy principles defined under PIPEDA and GDPR.
HealTopStay follows the principles of the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA). These frameworks ensure that all personal data is collected and processed lawfully, fairly, and transparently. Regular internal reviews, documentation updates, and staff education reinforce these principles across all retreat operations. Our approach reflects accountability, respect, and transparency in data protection practices.
When guests or partners contact HealTopStay via email, online form, or telephone, their information is used only to address the specific request or inquiry. Correspondence is handled securely and not shared with third parties, unless required by law. Messages and contact records are stored for the duration of the communication and deleted afterward. HealTopStay treats every exchange with care, discretion, and structure to ensure confidentiality and clarity in all interactions.
HealTopStay operates through secure digital systems and verified service providers. Access to data is limited to authorized personnel managing guest registration, care coordination, or system operations. All digital integrations are reviewed before implementation to ensure privacy compliance. Continuous monitoring supports accuracy, reliability, and consistency with privacy standards across all systems used in retreat management.
Personal data is retained only for as long as needed to complete the retreat stay or fulfill administrative requirements. Once this purpose is achieved, the information is securely deleted or anonymized according to internal retention procedures. Backup copies are maintained on secure servers within Canada for recordkeeping and compliance. Retention schedules are reviewed periodically to ensure appropriate and lawful management.
If any data is transferred outside Canada for technical or administrative reasons, HealTopStay ensures that the receiving organization maintains privacy protection standards equivalent to those in Canada and the European Union. External service providers must comply with strict data protection agreements and technical safeguards. Each transfer is evaluated and documented to ensure transparency, lawful processing, and continued security.
HealTopStay may update this Privacy and Cookie Policy periodically to reflect operational changes, technology updates, or modifications in law. The most recent version is always published on our website. Guests are encouraged to review the policy regularly to remain informed. All revisions take effect upon publication and are documented for accuracy and compliance.
Any questions or requests concerning privacy, cookies, or GDPR compliance can be sent using the contact information above. Each inquiry is handled carefully, documented in accordance with privacy principles, and addressed respectfully. HealTopStay’s communication practices are based on clarity, responsibility, and transparency in compliance with PIPEDA and GDPR.