These Terms of Use describe the principles for accessing and using the wellness, recovery, and care services provided by HealTopStay. By visiting this website, submitting a booking request, or participating in any program, each guest agrees to the terms described below. The purpose of these Terms is to ensure clarity, organization, and a transparent structure for interaction between HealTopStay and its guests. These provisions apply to all types of communication — digital, written, or verbal. Any exception or modification must be made in writing and confirmed by both parties. The applicable legal framework is based on Canadian law and reflects the principles of structure, integrity, and respectful cooperation.
HealTopStay
5036 106 Ave NW, Edmonton, AB T6A 1J6, Canada
Phone: +17807058181
Email: info@healtopstay.com
Business Number (BN): 761249085
HealTopStay operates as a Canadian wellness retreat dedicated to
restorative care, gentle recovery, and balanced living for elders.
All administrative, coordination, or program-related inquiries can
be directed to the contact details above. Every message is reviewed
carefully and handled according to Canadian hospitality and privacy
standards.
HealTopStay provides wellness retreats, rehabilitation programs, and supportive care experiences focused on relaxation, physical balance, and emotional renewal. Services include guided activities, wellness consultations, accommodation coordination, meal planning, and recovery support. The retreat is designed to offer structured programs where guests can participate in gentle exercises, mindfulness sessions, and health-focused routines. All services are delivered within a calm and organized environment to encourage well-being and comfort. Guests may access additional information about available programs through the official website or by contacting the HealTopStay coordination team.
An agreement between HealTopStay and a guest becomes effective when a booking is confirmed, a program registration form is submitted, or the guest participates in a retreat activity. By using any part of the HealTopStay website or registering for a service, the guest acknowledges acceptance of these Terms of Use. Any services that require a fee are confirmed in writing before the program begins. All agreements, communications, and confirmations are documented to ensure clear and traceable correspondence.
Guests are responsible for providing accurate and complete information when completing booking forms or communicating with HealTopStay staff. This includes sharing any relevant medical or dietary information necessary for safety and comfort during the retreat. Participants agree to follow retreat guidelines, schedules, and wellness recommendations provided by the team. HealTopStay strives to maintain a respectful and supportive environment, and guests are expected to treat staff and other participants with courtesy. HealTopStay cannot be held responsible for any misunderstanding, delay, or outcome caused by incomplete or incorrect information provided by the guest or third parties.
All personal, medical, or booking-related information shared with HealTopStay is treated as confidential. Data is handled in accordance with our Privacy Policy. HealTopStay does not disclose guest information to third parties except when required by law or necessary for providing retreat services (such as accommodation or catering partners). Every team member is bound by confidentiality obligations to maintain discretion, respect, and privacy in all interactions.
Access to the HealTopStay website requires an internet connection and a compatible device. Guests are responsible for ensuring technical accessibility when submitting requests or viewing content online. HealTopStay strives to maintain continuous platform functionality and accessibility, but occasional updates or external technical issues may cause temporary interruptions. The website is regularly maintained to comply with Canadian accessibility and privacy standards. Any misuse, unauthorized modification, or harmful activity may lead to restricted access or permanent suspension of services.
All materials on this website, including images, layout, text, design elements, and branding, are owned or lawfully licensed by HealTopStay. Guests and visitors may view or download materials only for personal reference. Reproduction, adaptation, or redistribution for public or commercial use without written permission is strictly prohibited. The HealTopStay name and logo represent the retreat’s identity and may not be used without authorization.
HealTopStay provides wellness and recovery programs with care and professionalism. However, the retreat cannot guarantee specific results or uninterrupted service operation. Guests are responsible for consulting medical professionals before participating in any program that may affect their health condition. HealTopStay is not liable for temporary service interruptions, natural events, or actions outside its control. These Terms are governed by Canadian law, and all retreat interactions follow applicable safety and operational standards.
HealTopStay reserves the right to suspend or end a guest’s participation in a retreat if their behavior disrupts the environment, violates retreat policies, or poses risks to themselves or others. Guests may cancel participation at any time in accordance with the Refund Policy. Upon cancellation or completion of a stay, personal information will be processed according to the Privacy Policy. All decisions and communications are documented for clarity and fairness.
Guests who wish to cancel a booking must notify HealTopStay in writing as early as possible. Refunds are considered individually, based on the timing of the request and the status of service preparation. If a program has already started or accommodations have been reserved, refunds may be limited to partial amounts. In certain cases, HealTopStay may offer to reschedule the stay or transfer the booking to a later date. All refund communications are handled carefully and documented in accordance with Canadian consumer standards. Approved refunds are processed in Canadian Dollars (CAD) within a reasonable timeframe after written confirmation.
HealTopStay manages all personal data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR). Information is used solely for retreat coordination, guest communication, and safety management. Data handling principles are fully described in the Privacy Policy. Guests may contact info@healtopstay.com to request access to, correction of, or deletion of their personal data.
HealTopStay may update these Terms of Use from time to time to reflect legal, operational, or organizational changes. The most recent version is always available on the website. Continued use of the website or participation in retreat activities after any update constitutes acceptance of the revised Terms. All changes are recorded and maintained for transparency and traceability.
These Terms of Use and Refund Policy are governed by Canadian law, with Alberta serving as the competent jurisdiction. If any provision of these Terms is deemed invalid, the remaining clauses remain enforceable. All amendments must be agreed upon in writing by both parties. The interpretation of these Terms follows the principles of lawful, responsible, and transparent operation within the Canadian hospitality framework.
For any questions related to these Terms of Use or the Refund Policy, please contact HealTopStay using the details above. Each message is reviewed, recorded, and answered with attention, clarity, and care. HealTopStay values transparent and organized communication, ensuring that every exchange supports a respectful and traceable relationship with our guests.